Miro

What it is

Miro is a whiteboard that several people can use at once, from anywhere. Sticky notes, diagrams, flowcharts, customer journeys, sprint plans: anything that would have happened on a wall with markers, with the advantage that it still exists next week and can be linked to.

The AI layer generates diagrams and content from a prompt, and on Business adds workflows and agents. It also supports MCP connections to assistants such as Claude, Cursor or Copilot, with a daily call allowance per plan.

Who it's for (and who it isn't)

It fits distributed teams that run workshops, planning sessions or any thinking-out-loud exercise where a document is the wrong shape. It also fits client work: a shared board during a discovery session produces a visible artefact both sides can point at.

It is a weaker fit for a co-located team with an actual wall, where physical stickies are faster and nobody misses the digital version. And it is not a project tracker: boards are for thinking, and work with owners and deadlines belongs in Asana or ClickUp. Boards that become permanent trackers are a known way to lose information.

Pricing

Miro is freemium. The free plan gives 3 editable boards with unlimited team members, a limited AI trial and 100 MCP calls per day, with no private boards and no guest access, so anyone you invite becomes a member. Starter is $8 per member per month billed yearly, with 25 AI credits per member per month and 500 MCP calls per day. Business is $20 per member per month billed yearly, with 50 AI credits, AI workflows and agents and 2,000 MCP calls per day. Enterprise is custom, from 30 members.

The three-board limit on free is generous for occasional use and binds quickly for a team that runs regular sessions, since boards accumulate rather than get reused.

Set it up

Official guide: How to start collaboration with Miro

1. Pick one real session you have coming up, such as a team review. Create a Miro account on the Free plan, which gives you 3 editable boards and unlimited team members. Open the sign-up page, fill in "Name" and "Work email", tick the box for the terms and click "Get started now". Miro now sends you an email to confirm your address.
2. Click "Confirm your email" in the email Miro sent you, or type the confirmation code on the sign-up page. Your account is now confirmed and you land on your dashboard.
3. Click "+ Create new" on your dashboard, then "Explore templates". A template is a ready-made board layout. You now see the template library.
4. Search for the type of session you plan, such as a retrospective or a customer journey, and click "Use template". A new board opens. Click any item to edit or move it, because template items are not grouped. Replace the example text with your own question and delete what you do not need. Miro saves the board automatically, so it is now ready for your team.
5. Click "Share" in the top-right corner of the board, stay on the "Invite" tab, type the email addresses separated by spaces and set their access rights. Miro emails every address you add, so add only people who expect it. Click "Send invitations". Each person now gets an email with a link to the board.
6. Run the session. Open the board together and ask everyone to add their notes to one part of the board at a time. Let one person lead and keep time with your phone, because Miro's timer needs a paid plan. The board now fills with everyone's notes.
7. Select the content you want to keep, copy it with Ctrl + C (Cmd + C on a Mac) and paste it into a document or task list. Your conclusions now sit in a document you can share.

When this works, the people you invited have added their notes to your board during one real session, and the conclusions sit in a document you can share.

On Starter ($8/member/mo billed yearly): 25 AI credits per member per month (credits are what Miro's AI features spend each time you use them).

Strengths and limitations

The strength is spatial thinking with other people. Some problems are genuinely easier when arranged in space rather than in a list, and Miro is the most widely recognized way to do that remotely.

The limitations are sprawl and cost. Boards multiply, get abandoned, and become unsearchable, which is the tool's characteristic failure. Per-member pricing at $8 or $20 per month adds up for a whole team when only a few people facilitate. And AI credits are metered per member, so the generative features are a small allowance rather than an open capability.